Refund policy

Return Eligibility

You may request a return within [7] days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging
  • Proof of purchase (order number or receipt) is required

How to Request a Return

  1. Email us at [pixora@company.com] with your order number and reason for return.
  2. We will review your request and provide return instructions if approved.
  3. Ship the item back to the address provided by our team.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, CVlink will cover the return shipping cost.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [5] business days.
  • Original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you'd like a different size, color, or item, please initiate a return and place a new order.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [X] days of delivery at [YOUR SUPPORT EMAIL] with photos of the item, and we will arrange a replacement or full refund at no additional cost to you.

Cancellations

Orders can be canceled free of charge within [X hours] of being placed, provided they have not yet been shipped. Contact us as soon as possible at [YOUR SUPPORT EMAIL] to request a cancellation.